Privacy Policy

Pre-Sale Property Cleaning (ABN 24 139 025 131) and it's related companies, (we, our, us) are a professional cleaning business, servicing areas in South East Queensland, Australia, with expertise in specialised Real Estate Pre-Sale Cleaning Services.

We are a business built on trust, which is why we are committed to protecting the personal information of employees, clients and the public. We encourage you to review the statements below explaining how we collect and use information you share with us.

Our Privacy Policy ('the Policy') outlines how we collect, disclose, use, store or otherwise handle your personal information.

Content

1) Consent

By accessing our websites and/or submitting your personal information to us through any means including third party Social Media messaging and websites, you consent to the use and disclosure of your information as set out in the Policy.

2) COLLECTING YOUR PERSONAL INFORMATION

The Policy relates to personal information collected by any means. It is our usual practice to collect this personal information directly from you. However, often your personal information is collected through the use of our website or in response to our printed and online advertisements. Furthermore, there may be occasions when we receive personal information from a third party or a publicly available source.

The type of personal information we collect will depend on various factors such as the type of services you request or use and any applicable legal and regulatory obligations. This may include, but is not limited to, collection and use of the following kinds of information:

Contact information that allows us to communicate with you (e.g. e-mail, social media contact details, address, telephone number);
Identity information that allows us to identify you (e.g. name, address and billing information);
Personal information that helps us locate you (like your residential address and billing information)
Financial information that allows Placed Australia to invoice you should you engage our services (e.g. bank details and billing info);
Other individuals’ information we request, or that you provide, about an individual other than yourself (e.g. husband, wife, partner, children, Real Estate contact or anyone else you request us to engage with)

If you do not provide information, or the information provided is insufficient or inaccurate, this may limit our ability to provide services to you.

3) USE & DISCLOSURE OF PERSONAL INFORMATION

Pre-Sale Property Cleaning collects, uses and discloses your personal information in order to enable us to perform our business activities and operate our business functions. This includes;

Assisting you in evaluating our services;
Sending you marketing communications and information relating to our services which we think may be of interest to you;
Invoicing you for work completed;
Paying you should you be engaged as an employee or contractor;
Directly marketing services to you (you have a right to opt-out from receiving direct marketing emails);
Asking you to provide reviews for our business (discretionary);
Providing, maintaining and improving our products and services; and
Developing new products and services.

Pre-Sale Property Cleaning may use and may disclose your personal information to third parties (located onshore or overseas) for the purposes it was collected, or for a related or ancillary purpose in connection with the performance of our business activities or operation of our business functions including but not limited to:

Turnbull Holdings Pty Ltd entities;
Clients who may wish to engage our services;
Our suppliers, service providers or partners;
Your nominated contacts;
Any government authority;
Any law enforcement body, including the police if requested by authorities.

4) DATA QUALITY

In circumstances where your personal information has changed or you consider it is not accurate, up to date or complete you may contact the Privacy Officer who will endeavour to update and correct the information in accordance with applicable privacy law. We may also contact you from time to time to check the information is still correct.

5) DATA SECURITY AND STORAGE

Pre-Sale Property Cleaning takes all reasonable steps to protect the personal information we hold from loss, unauthorised access, and misuse, including by means of physical and electronic security measures. Your personal information may be stored in hard copy documents, or electronically on our software or systems. If you suspect any misuse, loss or unauthorised access please contact the Privacy Officer immediately.

6) INFORMATION COLLECTED ON OUR WEBSITE

Users are advised that there are inherent risks in transmitting information across the internet. The Internet is an open system and we cannot guarantee that the personal information you submit will not be intercepted by others although we take serious measures to only use online services with the highest security protection on offer.

Our websites may include links to external websites operated by other organisations. They may collect personal information from visitors to their site. We cannot guarantee the content or privacy practices of any external websites and do not accept responsibility for those websites.

When you access our website, we gather information about users collectively. Such information includes the areas that users visit most frequently and the services users access the most. We will only use such data anonymously and in the aggregate. By doing so, we can optimise the services it provides to you.

7) USE OF COOKIES

This website uses cookies. A cookie is a file containing small pieces of text that a web server sends to your web browser when you access an internet site. The main purpose of cookies is to streamline your use of the website; cookies make the interaction between users and websites faster and easier.

8) FEEDBACK SUBMITTED TO US

Our websites have several areas on the site where you can contact us. We may use this feedback for marketing purposes, or to contact you for further feedback.

9) CONTACTING US

Please contact our Privacy Officer if you have a request relating to any of the following:

if you would like to request access to, or correction of, your personal information held by Pre-Sale Property Cleaning;
if you would like to opt-out from receiving direct marketing e-mails; or
general queries relating to this Policy.

10) PRIVACY COMPLAINTS

If you have a privacy related complaint, you may address contact to the Privacy Officer at the by using the contact us area on our home page.

Your email should set out sufficient details of your complaint, including any alleged breach of applicable privacy law. Following receipt of your complaint, the Privacy Officer will consider your complaint and advise you of their determination and/or request further details.

11) CHANGES TO THIS POLICY

We may change this Policy from time to time for any reason and will update the Policy accordingly. Any update to this Policy is effective on and from the date of publication.

Last updated 18th January 2025

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